At Mesolabs, we strive to provide the highest-quality products and exceptional customer satisfaction. This Refund and Returns Policy outlines the conditions under which refunds, returns, or replacements may be requested.

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1. Eligibility for Returns

We accept returns under the following conditions:

• The product is unused, unopened, and in its original packaging.

• A return request is submitted within 7 days of the delivery date.

• The product received was wrong, damaged, or defective.

Products that have been opened, used, tampered with, or not in their original condition cannot be returned for hygienic and safety reasons.

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2. Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used products

• Products without original packaging

• Items purchased during clearance or promotional sales

• Gift cards and digital products

• Product categories restricted by law or health regulations

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3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Please allow 5–10 business days for the refund to reflect in your account.

• Shipping charges are non-refundable unless the return is due to an error from our side.

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4. Exchanges / Replacements

We will replace products if:

• They arrive damaged

• You receive the wrong item

• There is a manufacturing defect

To request a replacement, contact us at support@mesolabs.store with:

• Order number

• Product photos

• Description of the issue

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5. Return Shipping

Depending on the reason:

• If the return is due to a Mesolabs error (wrong product, damaged item), return shipping is free.

• If the return is due to a customer preference or incorrect order placement, the customer is responsible for return shipping costs.

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6. Order Cancellations

Orders can be cancelled only if:

• The order has not been shipped.

• Cancellation is requested within 12 hours of purchase.

Once dispatched, orders cannot be cancelled.

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7. Damaged or Missing Items

If your order arrives:

• Damaged

• Incomplete

• Containing incorrect items

You must notify us within 48 hours of delivery with supporting photos or videos.

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8. Contact Us

For refund, return, or exchange requests, contact our customer support

We’re here to help you and ensure you have a smooth, reliable experience with Mesolabs.